Frequent Asked Questions

Welcome!

Four Seasons Home Cleaning specializes in residential cleaning. We are experienced and insured. We carefully selected our team to ensure you receive great service. Our process and pricing is simple: just call to book your appointment let us know the size of your home, we clean, so you can relax. We are meticulous affordable and we offer a money back guarantee. We will make your home spotless whether it’s a one time service, weekly, bi weekly or monthly basis. We know inviting someone into your home is a big deal so our team members are carefully vetted thoroughly. We aim to take care of your home as if it were our own.

Our Frequently Asked Questions

Click on each heading to read the answers we have to questions we get asked all the time!

  • 1. What happens if I cancel or reschedule in less than 24 hours of the service appointment time range?

    We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:

    Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $125 cancelation fee charge

    Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $75 rescheduling fee charge

  • 2. What time will the cleaners arrive? i thought i booked an 8-10am slot with 8am being the start time?

    We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Atlanta traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

    Please feel free to reach out to us directly should you encounter any problems with this – fourseasonscleaning951@yahoo.com

  • 3. What is the difference between a normal/standard cleaning and a deep cleaning?

    Our normal/standard cleaning includes everything that was mentioned above. Our deep cleaning is added in addition to the standard cleaning as an Extra (added at checkout). The deep cleaning includes baseboards, window beams   and blinds if necessary (we can only reach maximum heights of 8ft), air vents, deep scrubbing of bathroom(s), and all doors and doorknobs, finally, we also wipe down chairs. The interior of appliances is included in our deep clean.

    We pride ourselves on our work so either with a standard or an addition of a deep cleaning we know you’ll be fully satisfied! Give us a try – you may like us and decide to keep us around for a bit (everything would always be clean).

  • 4. Do you clean baseboards?

    Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

  • 5. How long will it take to clean my home?

    The most asked question out there! It’s no surprise! But, unfortunately there’s no set time limit. We like to take our time and pride ourselves on the quality of our work – so while we would be able to give you a baseline average number, we don’t want to be held to that. Every home is different but just for an average, a 3 BR and 2 Baths may take 3-4 hrs for 2 people and 5-6 for 1 person.

    We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. If you find us still scrubbing baseboards at 10pm, don’t hesitate to ask us to leave.

  • 6. Are we insured?

    Great question! Yes we are! We’re going to be keeping this answer nice and simple!

  • 7. How much experience do our cleaners have?

    All of our cleaners have at least 1-2-year experience in residential cleaning and are well trained in-house on our proprietary cleaning methods – we move with purpose – watch out!

  • 8. Do you do background checks on your cleaners?

    We do background checks on every single employee.

  • 9. What happens if a customer is not satisfied?

    We have an amazing satisfaction guaranteed policy! – it means once we complete your cleaning you do a walkthrough to ensure you are satisfied. We do not leave until you are completely satisfied with areas and details encompassed within your cleaning order.

  • 10. Do you take special requests?

    Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

  • 11. Can I book a Bi-Weekly/Monthly/Weekly cleaning just for the discount but get a onetime cleaning using the frequency discount and cancel the service?

    All cleanings are processed on the date of service.